Refund policy
Last updated: March 2026
Thank you for shopping with Totally Broke. We want you to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must:
• Be unused and unworn
• Be in the same condition that you received it
• Have all original tags attached
• Be in the original packaging if possible
Items that show signs of wear, damage, or alteration may not be eligible for a return.
Non-Returnable Items
The following items cannot be returned:
• Gift cards
• Final sale or clearance items
• Items that have been worn, washed, or damaged after delivery
Return Process
To start a return, please contact us at brokeclub@totallybrokebrand.com with:
• Your order number
• The item(s) you wish to return
• A brief reason for the return
Once your request is approved, we will provide instructions on how to send your item back.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Exchanges
If you need a different size or received a defective item, please contact us and we will arrange an exchange where possible.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos so we can resolve the issue quickly.
Contact Us
If you have any questions about returns or refunds, please contact us: